Bios Standard Terms and Conditions of Sale
BIOS Lighting manufactures its luminaires to exact specifications. We guarantee that our luminaires will be free of defects in workmanship and materials. BIOS Lighting also reserves the right to modify this warranty at any time. Due to technological advances, replacement products may have light properties deviating from the original product. This warranty is valid only to the original purchaser.
All LED luminaires are delivered with a 5-year/five-year warranty against defects in materials and workmanship that would cause operational failure of the luminaire, provided the following:
- The fixture must have been purchased either directly from BIOS Lighting or through one of its authorized representatives.
- The fixture has been installed and operated within the parameters outlined in the specification and installation guide related to that fixture. The warranty shall be deemed void if the fixture is modified, installed incorrectly, or operated in unsuitable environments.
- This warranty coverage is limited to only the materials provided. BIOS Lighting shall not be responsible for labor and other charges that can be deemed to be associated with or the result of warranty coverage.
- This warranty does not cover labor or equipment to remove and install fixtures or failed components. Depending on the nature of the warranty, claim BIOS Lighting may be required to send replacement fixtures. Should the fixture no longer be available, the client can replace it with a similar fixture. It shall be at the sole discretion of BIOS Lighting to decide if replacement parts or fixtures are being provided.
- Drivers are covered under the manufacturer’s warranty.
- BIOS Lighting must pre-approve all requests for warranty coverage. BIOS Lighting shall not accept any charge for repairs, labor, or related costs without prior written approval. BIOS Lighting reserves the right to execute any warranty coverage work directly when applicable.
Payment Terms:
All orders are subject to credit approval. All invoices must be paid in full within 30 days from the date on the invoice. Late payments will be subject to a 2% service charge per month. BIOS Lighting’s delivery and manufacturing of an order are contingent on material availability and approved shop drawings. Invoices must be paid in full for the warranty to be valid.
Quotations:
Prices on quotations are valid for 30 days from the date of quotation. Quoted prices are valid for the specific project based on quantities, location, and terms shown. Changes or modifications to the order may require a revision to the quote.
Pricing:
Pricing is subject to change without notice. Orders placed on hold or delayed longer than three (3) months from the date of quote will need to be requoted. Pricing is only valid when provided directly from BIOS Lighting.
Order Acknowledgement and Acceptance:
BIOS Lighting will acknowledge orders received and accepted by way of a written receipt of order approval.
Cancellations:
All orders in-house are confirmed orders and, as such, cannot be cancelled without incurring a cancellation fee based upon materials and labor. Orders requiring custom parts may incur additional cancellation charges.
Shipment Dates:
While BIOS Lighting strives to meet all deadlines, shipment dates are only an estimate and should not be considered a guaranteed shipping date. BIOS Lighting shall not be held liable for any penalties or chargebacks based on actual shipment date or delays in shipping. Orders are not cancelable or returnable due to delays in shipping dates.
Returns – RMA & Restocking Fees:
BIOS Lighting must provide a RMA (Returned Goods Authorization) prior to any merchandise being returned. Any merchandise returned without a RMA will not be accepted. All material must be returned in its original factory packaging. Any freight charges resulting from the return of goods are the responsibility of the client and shall not be incurred or charged to BIOS Lighting.
All returned goods are subject to a minimum restocking fee of 50%. Minimum restocking fee of $300.00 applies to all returns.
Freight Terms:
All deliveries are from warehouses in the United States. Freight can be quoted at time of quotation and be confirmed at time of order.
Claims:
Any damages to products shipped by BIOS Lighting must be reported to the transportation company and to BIOS Lighting at the time it is received. The ownership of goods transfers to purchaser at the time of pick up. Any claims due to damage or failure in shipment, in addition to any claim of short shipment must be made to the transportation company directly. Any claim regarding missing parts, quality issues or damage in manufacturing must be made to BIOS Lighting within 15 days from receipt of goods.
Product Design:
All product design is the property of BIOS Lighting and is subject to change without prior notice.
BIOLOGICAL INNOVATION AND OPTIMIZATION SYSTEMS, LLC.
2355 Camino Vida Roble, Carlsbad, CA 92011
(Last updated 2025.02.25)
